Frequently Asked Questions
Everything you need to know about your DRMTLGY experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened or used.
Are your products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
Is it safe to use your products during pregnancy?
While our products are formulated with high-quality, safe ingredients, we always recommend consulting with your physician or dermatologist before starting a new skincare routine while pregnant or nursing.
How can I track my subscription?
You can manage, pause, or cancel your subscription at any time by logging into your account portal on our website and selecting the 'Manage Subscriptions' tab.